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CHANDIGARH, SEPTEMBER 13 : PUNBUS is conducting a passenger satisfaction survey regarding buses and bus stands under its operation. In a major image building exercise, survey is being conducted across the state at major bus stands of PUNBUS.
Disclosing this here today a spokesman of the Transport Department said that students of regional MBA institutes have been roped in for conducting the survey. Students of these institutes are filling out replies to a structured questionnaire by interviewing commuters at these bus stands. Responses and suggestions of over 40,000 commuters will be tabulated and analyzed in this survey for pin pointing the strengths and weaknesses of the organisation.
The Spokesman said that the questionnaire contains aspects regarding the safety, reliability, cleanliness and physical condition of buses and services provided at bus stands w.r.t information regarding availability of buses, condition of bus stands, behavior of drivers and conductors and the problems faced by the commuters in daily commuting and to seeks suggestions to improve the services being provided.
He further said that the results will be analyzed and efforts will be made to strengthen weak areas. These efforts of PUNBUS are a part of its exercise to strengthen its presence and emerge as a consumer friendly and profitable state Transport Undertaking of the State. PUNBUS is introducing 305 ordinary buses and 24 super integral buses which are likely to be operational by December 2015.
